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FLEXcon Global Privacy Policy

Last Updated: November 13, 2014

FLEXcon Company Inc., headquartered at 1 FLEXcon Industrial Park Spencer, MA 01562-2642, USA, wants you to know how we collect, use, disclose, transfer and store your personal data that we may obtain from you when you visit our website,  or otherwise use our services. This Privacy Policy describes what personal data (including Personal Identifiable Information - PII - as defined in the United States) FLEXcon Company, Inc. and its affiliates (together “FLEXcon”) collect, how and why we collect it, and how we strive to protect it. “Personal data” is information that can personally identify you.  Before submitting personal data through our website (FLEXcon.com = “Site”) or any of our services, please review this Privacy Policy carefully. BY USING OR ACCESSING THE SITE OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU ACCEPT AND AGREE TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY.  IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE SITE OR ANY OF OUR SERVICES. The Site is maintained in the United States of America. By using the Site or any of the Services, you authorize the export of personal data to the United States of America and its treatment, storage, transfer and use as specified in this Privacy Policy.

1. How we collect your personal data

a) Personal data collected on our Site and use of “cookies”

FLEXcon processes personal data through the Site that you voluntarily provide to FLEXcon that tells us specifically who you are, such as your name, e-mail address, company name, address, or telephone number or any other personal information you share with FLEXcon for the proposes described in this Privacy Policy, such as processing of your order and customer service. FLEXcon may use your contact information to deliver technical support-related service information, as applicable. We use your IP address to help diagnose problems with our server, and to administer our Site. Your IP address is used to help identify you and to gather broad statistical information. IP addresses are also used to provide an audit trail in the case of attempted illegal use of the Site as well as to guard against spamming.

For each visitor to the FLEXcon.com website, our web server automatically recognizes and stores information - such as the visitor’s IP address and domain names that may be personal data. We also use data collection devices such as "cookies." Cookies are small files placed on a visitor's hard drive that assist us in providing products and services to our customers. In addition, a visitor may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties or when ordering online. We do not control the use of cookies by third parties.

With most Internet browsers, you can erase the type of cookies we use from your computer hard drive, block our cookies, or receive a warning before our cookie is stored. However, please note that while you may still use the website and the services, your actions in connection with such functions will interfere with the website and the services functioning properly.  

b) Other websites

Other websites that may be linked to/from the Site may have different policies. These links to other websites do not imply affiliation or endorsement of a linked site. You should review the policies on these other websites to understand their policies and practices. FLEXcon does not assume, and expressly disclaims, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies).   

c)  New product offerings /promotional emails 

We will not send you unrelated promotional e-mails unless you have specifically asked to receive them. If you choose to receive promotional e-mails from FLEXcon, we will ask you to provide FLEXcon with your e-mail address. If at any time after you subscribe to receive e-mail promotions, you may unsubscribe by replying to FLEXcon with the word "unsubscribe" in the subject heading of your e-mail (opt-out).

d) Customer inquiries

We also collect customer information from customers who call our customer service with inquiries. These personal data are also stored in the third party lead management system and in a Survey Software that is hosted by a third party as FLEXcon’s service provider, but will not be disclosed or otherwise made available to any other party.

2. Disclosure of your personal data

a) Sharing with third parties

We do not sell your personal data to third parties for their marketing purposes without your express consent. However, your personal data may be disclosed by us in the normal course of business of providing goods and services to customers, including but not limited to, third party service providers. We do not grant our advertisers access to your personal data. For EU personal data processed under this Privacy Policy, FLEXcon has entered or will enter into arrangements with these third parties to ensure an adequate level of data protection as defined in Art. 25 of the EU Data Protection Directive 95/46/EC.  In addition, for Mexican personal data processed under this Privacy Policy, FLEXcon has entered or will enter into arrangements with these third parties to ensure an adequate level of data protection as required by Mexico’s Federal Law on Data Protection in Possession of Private Entities.

b) Sharing with employees, contractors, service providers, etc.

The personal data covered in this Privacy Policy may be shared with certain employees, contractors, other companies providing services to FLEXcon and affiliate organizations of FLEXcon that have a need to know such information for the purposes set forth in this Privacy Policy. Some of those employees, contractors, service providers and affiliated organizations may be located outside of your home country. By using this Site, you consent to the collection and transfer of the personal data as described above and that the data may be used by FLEXcon and these third parties for customer support purposes, including responding to requests for customer service, offerings of similar products, and communicating with you regarding your satisfaction with your order.  

In addition, FLEXcon and its contractors and service providers may process your personal data to:
  • customize, analyze, adjust and improve the Site and our services to better meet your needs;
  • respond to your inquiries;
  • enforce FLEXcon’s agreements with you, for instance, if we believe you have or are violating this Privacy Policy on the Site; 
  • provide you with important administrative information regarding the site and the services, such as changes to this Privacy Policy, or our other related policies, and to, more generally, facilitate communication between FLEXcon and you; prevent fraud and other prohibited or illegal activities; and
  • protect or defend FLEXcon’s rights or property, even without a subpoena, warrant or other court order. All personal data will be treated and processed based in the principles of legality, consent, Information, quality, purpose, loyalty proportionality and responsibility, as set forth in applicable law.

We will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.

c) Data sharing with law enforcement and regulators, restructuring etc.

We may disclose any information, including, without limitation, the personal data covered by this Privacy Policy, as we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request (e.g., requests and audits by data protection agencies). FLEXcon may also grant access to certain information (including your personal data), subject to confidentiality restrictions, in connection with a sale, merger, liquidation, dissolution or insolvency proceeding involving FLEXcon or its assets.

3) Protection against unauthorized access

FLEXcon takes appropriate measures to safeguard your personal data and to prevent unauthorized access to that information in its internal procedures and technology. However, we do not promise, and you should not expect, that your personal data are always safe against cyber-attacks, involuntary data loss or hacking, as such activities are common. FLEXcon has implemented physical, electronic and procedural safeguards to protect your personal data from unauthorized access and use. While FLEXcon strives to protect your personal data, no data transmission over the Internet is 100% secure and, consequently, we cannot guarantee the security of any information, nor should you expect that your personal data, searches or other communications with FLEXcon will always remain secure. You should also be aware that FLEXcon has no control over the security of other sites on the Internet that you might visit or interact with even when a link to any such third party site appears on our site.

In the event of a breach of the confidentiality or security of your personal data, FLEXcon may notify you directly as necessary so you can take appropriate protective steps.  FLEXcon may notify you under such circumstances using the e-mail address(es) that we have on record for you.  

4) No Marketing to Children

This Site is a general audience site and does not target or intend to collect personal data from children. FLEXcon is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal data online from minors without prior verifiable parental consent. To use the Site or any of service, you must be the age of legal majority in your place of residence. By using the Site or any of our services, you hereby represent that you are at least the age of legal majority in your place of residence or have otherwise provided us with parental consent. All information provided to FLEXcon will be treated as if it was provided by an adult. In accordance with the US Children’s Online Privacy Protection Act of 1998 and similar non-US laws and regulations, if we discover that a child under 13 has provided us with personal data, we will remove it from our systems.

5) Removal /update of your personal data, revocation of consent for data processing

We are not responsible for removing your personal data from the lists of any third party who has previously been provided your personal data in accordance with this Privacy Policy. If you would like to (A) access, rectify, modify or delete your personal data (including, without limitation, your User Login, email address, contact information, user preferences) or (B) revoke your consent for the processing and treatment of your personal data, you can do this on our Site using our online form.  Alternatively, you can also send an email to privacy@flexcon.com with clear instructions about the personal data that you would like to have accessed, rectified, modified or deleted. You must promptly update your personal data if it changes or is inaccurate.

6) Revisions to the Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

7) California residents

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of their personal data to third parties for their direct marketing purposes in the preceding calendar year. We give these users the ability to tell us not to share their personal data with third parties for their direct marketing purposes. To make such a request, please send us an email to privacy@flexcon.com. We may need additional information to process your request.

8) How to contact us

If you have any suggestions, questions or concerns about this Privacy Policy or if you want to know which personal data we have stored pertaining to you, please contact us at:

Corporate Privacy Officer
FLEXcon Company Inc.
1 FLEXcon Industrial Park
Spencer, MA 01562-2642
Email: privacy@flexcon.com