The benefits of an empathetic work culture are many.
Acknowledgement of the concerns and frustrations being expressed is key, whether from a co-worker or a customer, because it will immediately diminish frustration significantly. It will also make those involved more open to discussing solutions and taking responsibility rather than blaming others or circumstances for the problem. The benefits of having an empathetic work culture are many. By practicing empathy, and encouraging everyone in your organization to do the same, you will see improvements in employee morale and an increased level of employee engagement. This will ultimately result in improved productivity and increased accountability, benefiting your throughput and, in the end, the level of service you can provide to your customers. Rather than pointing fingers, employees and managers will be able to assess what’s working and what isn’t and develop solutions. Best of all, it will encourage your employees to show the empathy toward your customers that is crucial for building long-term relationships – like rings spreading in a pond. It will become a habit that customers grow to appreciate and value, thereby strengthening those relationships and fostering loyalty. It won’t cost you a dime, but it could make you a bundle.
To learn more, listen to Deidre Koppelman’s Executive Briefings webinar recorded on January 21, 2016, entitled Empathy in the Workplace. Visit c-suitenetwork.com/executive-briefings to listen.