If you’ve been struggling with your day-to-day processes becoming more complicated as your business has grown, you’re not alone. Increased complexity is inevitable as product offerings are expanded and clientele becomes more varied. There is a tipping point, however, where complexity becomes excessive and leads to inefficiencies that negatively impact quality, response times, and/or safety. When employees are constantly pulled in multiple directions, roles are not clearly defined, or too many decisions are required just to get through the day, the result is a lot of noise that gets in the way of getting things done. This happens gradually due to the decisions made daily by managers, and hidden within those decisions, are increases in the fixed costs of doing business. According to managementsite.com, 15-20% of costs are complexity driven. This means that, theoretically, by reducing complexity, we can reduce the cost of doing business.