Our DAP-Certified Technical Response Lab is at Your Service

Dedicated to Providing You with Answers to Urgent Product Questions

With so many factors to consider, such as application surface characteristics, possible exposures and print technology, material selection can sometimes be daunting. Proper testing can narrow the choices to help you hone in on just the right construction for your application. FLEXcon’s Technical Response Lab (TRL) makes it easy with quick turnaround of testing, hand samples, data sheets and more.

Durability Testing

Aging and exposure tests can be conducted on-site to ensure that graphics will still look great after years outdoors.

accelerated weathering
heat aging
humidity aging
chemical exposure testing
abrasion testing

Surface Testing

Understanding the surface to be adhered to is critical to a successful bond. Adhesion testing on your specific parts can be conducted and a recommendation made based on your application requirements. All that's required are samples of your substrate for testing.

If UL-recognition is a requirement, in-house testing can be conducted quickly. Being a DAP-certified lab means that UL recognizes FLEXcon's test results as their own. This allows you to obtain additional testing quickly on surfaces or with inks that aren’t already included in FLEXcon’s UL listing for the product in question, including custom constructions.

Having a partner like FLEXcon, who's committed to making the product right and our business a success, is invaluable to Metalcraft.

– Dean Hanson, Senior Vice President of Manufacturing, Metalcraft

Custom Samples and Data Sheets

When it comes to custom constructions, hand samples can be created in the lab for qualification purposes prior to running any trials, as well as data sheets.

Third Party Testing

Access to third party labs at partner companies, suppliers and universities means that, when required, independent quantitative analysis can be obtained. These labs can provide test data on standard methods, as well as data on tests FLEXcon may not be able to perform in-house.

Complaint Analysis

When an issue arises, FLEXcon’s TRL is dedicated to answering your product questions quickly. Call (508) 885-8214 or email support@FLEXcon.com.

Samples are retained from every order and held for 10 years, so you may not even need to send one. Over 600 samples are archived. Results for most request types are typically available within 72 hours of submitting your request, and there is never a charge if product quality is in question.

Watch this video to hear how a product issue was solved and new product delivered to the customer's dock the next day. Read more about FLEXcon's services and capabilities.

Product Component Identification

When identification of product components is needed to find a comparable alternative, FLEXcon’s TRL can help. Requests are typically turned around within 24 hours of submission.

*Underwriters Laboratories recognizes our test results as their own.