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Quality products that conform to your requirements

We're committed to giving you a quality product, every time.

In FY17, our return rate was less than 0.5%

How We Make That Happen

  • We have over 50 technical service and customer service reps, who average over 20 years with FLEXcon
  • Our Technical Response Lab resolved over 1,000 customer issues in an average of 2.5 days
  • We have retained a sample of every order for the past 10 years, to quickly address material integrity. Over 600,000 samples archived.

How This Impacts You

  • In the last 5 years, credits due to quality issues have never exceeded 0.9% of sales; 0.61% of FY17
  • Enhanced experience of doing business with FLEXcon due to state-of-the-art processes

We're an ISO 9001:2015 registered manufacturer

Our Quality Management System is defined through a systematic process approach that begins with top management commitment and leadership focused on operational excellence.

We first achieved ISO 9001 registration in the 1990s, and the processes that comprise FLEXcon’s Quality Management System today are based on years of product, process, and customer application knowledge. View our ISO 9001:2015 certificate.

Our Quality Policy is as Follows:

  • Quality is conformance to requirements in everything we do involving customers, co-workers, suppliers, community; 
  • Quality leadership is our goal; 
  • Customer satisfaction, along with increasing yield, productivity, and new product successes is our focus; 
  • We will meet this standard through a process of setting objectives to achieve continuous improvement; 
  • We will measure our success by the growth of profit and sales.

To request more information on FLEXcon's Quality Policy, contact our Quality Team at (508) 885-8488.